Iclone 7 does not load - Feedback Tracker

Votes
0

Product:
iClone 7

Version:
7.41

Status:
Not Reproducible

Issue 5917

Iclone 7 does not load

Loading screen appears and then just disappears application event log gives the following

Fault bucket 1337705044606729518, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: iClone.exe
P2: 7.41.2525.1
P3: 5c4a9ab7
P4: iClone.exe
P5: 7.41.2525.1
P6: 5c4a9ab7
P7: c0000005
P8: 00000000012fe70a
P9:
P10:

Faulting application name: iClone.exe, version: 7.41.2525.1, time stamp: 0x5c4a9ab7
Faulting module name: iClone.exe, version: 7.41.2525.1, time stamp: 0x5c4a9ab7
Exception code: 0xc0000005
Fault offset: 0x00000000012fe70a
Faulting process id: 0x2a50
Faulting application start time: 0x01d4f0efe3345843
Faulting application path: C:\Program Files\Reallusion\iClone 7\Bin64\iClone.exe
Faulting module path: C:\Program Files\Reallusion\iClone 7\Bin64\iClone.exe
Report Id: 95b35f8f-5097-45e9-a9de-9cb90c7235d0
Faulting package full name:
Faulting package-relative application ID:

OS: Windows 10

Attachment:

8
2566

Bug

Submitted byrppoz 2019/04/12 05:36:10

1 2

COMMENTS (8)

Feedback Tracker Admin 2019/04/19 06:26:19

Hi rppoz,

Can you provide the startup log file to us?

Molly
Reallusion

Feedback Tracker Admin 2019/04/12 07:45:11

Hi, rppoz,

Thank you for your feedback.

Please provide the startup log file of iClone 7 to help us identify the problem.

Download the zip file with the link below, inside the zip you can find the description about how to generate the startup log and crash dump.
https://goo.gl/YgVYhF

Your help is highly appreciated.

Donnie
Reallusion

rppoz 2019/04/12 05:36:54

have uninstalled and reinstalled same problem

1 2