Hi, I purchased the iclone 7.2 with 3dxchange Pro bundle and downloaded and installed it on my 64 bit Windows 7 Ultimate. On clicking the iclone icon to start the App it is not starting, instead it is giving the following Problem I copied and pasted below for your kind reference. Please help to resolve the problem. Thankyou.
Problem signature: Problem Event Name: APPCRASH Application Name: iClone.exe Application Version: 7.20.1220.2 Application Timestamp: 5a3a1df3 Fault Module Name: RLImageInternal.dll Fault Module Version: 0.0.0.0 Fault Module Timestamp: 5a3a4044 Exception Code: c0000005 Exception Offset: 000000000000d629 OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 16393 Additional Information 1: 741d Additional Information 2: 741de4e64282c04c4cb959a049d3b3c0 Additional Information 3: a9b1 Additional Information 4: a9b120611d0267862f56fc9f8a609cfb
Thank you for your feedback.
For iClone to run on Windows 7, you need to install a Windows hotfix KB2670838, please check your system and see if it had been installed.
https://support.microsoft.com/en-us/help/2670838/platform-update-for-windows-7-sp1-and-windows-server-2008-r2-sp1
If it does not solve this issue, please provide iClone startup log and crash dump file for further checking.
Download the zip file with the link below, inside the zip you can find the description about how to generate the startup log and crash dump.
https://goo.gl/uVs6WN
You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3730" in the email title to feedbacktrackeradmin@reallusion.com.
Reallusion
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