Votes
0
Product:
iClone 7
Version:
7.2
Status:
Active
Issue 3730
Iclone 7.2 not initializing
Hi,
I purchased the iclone 7.2 with 3dxchange Pro bundle and downloaded and installed it on my 64 bit Windows 7 Ultimate. On clicking the iclone icon to start the App it is not starting, instead it is giving the following Problem I copied and pasted below for your kind reference. Please help to resolve the problem. Thankyou.


Problem signature:
Problem Event Name: APPCRASH
Application Name: iClone.exe
Application Version: 7.20.1220.2
Application Timestamp: 5a3a1df3
Fault Module Name: RLImageInternal.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 5a3a4044
Exception Code: c0000005
Exception Offset: 000000000000d629
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 16393
Additional Information 1: 741d
Additional Information 2: 741de4e64282c04c4cb959a049d3b3c0
Additional Information 3: a9b1
Additional Information 4: a9b120611d0267862f56fc9f8a609cfb
OS: Windows 7
Attachment:
  •  1
  •  2514
Bug
Submitted byVijayrao Jan 3, 2018
1
COMMENTS (1)
Feedback Tracker Admin Jan 3, 2018 
Thank you for your feedback.

For iClone to run on Windows 7, you need to install a Windows hotfix KB2670838, please check your system and see if it had been installed.
https://support.microsoft.com/en-us/help/2670838/platform-update-for-windows-7-sp1-and-windows-server-2008-r2-sp1

If it does not solve this issue, please provide iClone startup log and crash dump file for further checking.

Download the zip file with the link below, inside the zip you can find the description about how to generate the startup log and crash dump.
https://goo.gl/uVs6WN

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3730" in the email title to feedbacktrackeradmin@reallusion.com.

Reallusion
1