Votes
0
Product:
iClone 7
Version:
7.73
Status:
Not Reproducible
Issue 7041
IRAY Plugin Preview Windows out of scope
The IRAY Plugin Preview Windows keeps moving out of scope so that I cannot reach the title bar to move it on my screens. I am using 3 screens with dieffernet resolutions. IRAY preview windows cannot be fixed to one screen or position. Sometimes it is positioned to far above so that I cannot click on the title bar. Please fix. BTW: Deleting the preset.ini or resseting worskspace does not fix the problem.
OS: Windows 10
  •  6
  •  1137
Bug
Submitted bytkaefer
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COMMENTS (6)
tkaefer
Here is the Video you wanted: https://hidrive.ionos.com/lnk/xYUWEIiC

It shows, that the Preview Window starts outside the left screen. Sometimes it starts there in the middle, sometimes is starts on the left screen with the title bar so high in the left screen that I cannot reach it with the mouse. Sometimes it is not possibel to adjust the screen size of the preview precisly.
Feedback Tracker Admin
Hi tkaefer,

Thanks for your reply, and sorry for the inconvenience.
We had try many times but still couldn't reproduce this issue, the preview panel should pop up at the center of monitor after you launched the CC/IC and click on preview function.
Could you capture the screen video to show us the reproduce steps?
You can upload the video to YouTube and attach the link in your next comment.
Thanks for your help!

Calvin
Reallusion.
tkaefer
HI,

I am still waiting for an solution. The Iray windows keeps vanishing away and I play catch as catch can with this title bar. It is not sure, on which monitor the Iray preview windows starts. Most of the times the title bar is moved out of the screen to the top so that I cannot pick it to get it back.

It should not be that difficult to program the window to behave as anormal windows windows...

So please go ahead shortly.

Kind regards
Feedback Tracker Admin
Hi tkaefer,

I apologized for the late reply, I accidentally miss this thread in iClone category.
Thanks for your patience.
Did Iray panel out of scope in all three monitors? Or just specific one?

Calvin
Reallusion.
tkaefer
Hi Calvin,

I have 3 Monitors 3440x1440, 3860 x 2160 and 1920x1080.

BTW: Not a very quick response (July to October)...
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