Votes
0
Product:
iClone 7
Version:
7.02
Status:
Closed
Issue 3641
IClone 7 freezes
When you import a video, IClone plays it fine. Then you add a character or a prop like a tree, it freezes.
OS: Windows 10
  •  3
  •  1289
Bug
Submitted byzelodonio1 Nov 15, 2017
1
COMMENTS (3)
Feedback Tracker Admin Nov 22, 2017 
Hi, zelodonio1,

In that case, I will close this issue for now, if you find anything more, just new another issue.

Reallusion
zelodonio1 Nov 20, 2017 
I reinstalled IClone 6 and now Iclone 7 is working fine. Go figure!
Feedback Tracker Admin Nov 20, 2017 
Thank you for your feedback.

Please provide the system information file of your PC and iClone crash dump file for further checking.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://drive.google.com/file/d/0B2qzWIH-JBaudGpCcTZIdG5KNjQ/view?usp=sharing

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3641" in the email title to feedbacktrackeradmin@reallusion.com.

Reallusion
1