Votes
0
Product:
Cloud Animator
Version:
1.01
Status:
Released in
Issue 4026
I Can't open the download link
When you send my video's download link in email, and I click on the link or put it directly into the browser, I get the attached error message. I've tried Chrome and Firefox, and I've also tried downloading the file from the dashboard.

Broken download link: https://cloudanimator.reallusion.com/download/video/8l4k6du1hm
OS: Windows 10
Attachment:
  • cloudanimatorerror.jpg
  •  4
  •  938
Bug
Submitted byseasideholly Aug 15, 2018
1
COMMENTS (4)
Feedback Tracker Admin Aug 23, 2018 
Hi seasideholly, 

Support ticket will get back to you.

Reallusion
Cory Chang Aug 21, 2018 
Hi seasideholly, 

We are sorry for your inconvenience.
Would you please give your Cloud Animator account, and the problematic project ID? It will make us more quickly to figure out the problems.
The project ID is the share link as the attachment image.

Thanks again, and looking forward to your reply.
Thank you.
Attachment:
  • 2018-08-21_153113.jpg
seasideholly Aug 17, 2018 
This didn't solve it, it still doesn't work. It's been two days and I still haven't been able to use this software....
Feedback Tracker Admin Aug 17, 2018 
Thank you for your feedback.

It could be caused by a server issue occurred previously, it should have been solved right now. please export your video again, you should then get a workable link.
We apologize for this inconvenience.

Reallusion
1