G360 Hair Tool not in Content manager despite successful install - G360 Face tool /Head tool bonus is viewable

Votes
0

Product:
Cartoon Animator 4

Version:
4.41

Status:
Not a Bug

Issue 7814

G360 Hair Tool not in Content manager despite successful install - G360 Face tool /Head tool bonus is viewable

Same as issue 6575

Forum link below shows this issue in past but no reproducible solution available.

https://forum.reallusion.com/432190/Face-Tool-and-Hair-Tool-for-CA4-G360?Keywords=hair%20tool#bm432195

Several installs of hair tool using Installcontent.rlcontent - no errors but on reinstall backup option as content already in directory.

Content installed in directories as per logs below - doesn't appear to be in same directory structures as working head tools but that may be normal?
Content is on different drive to program install

Tried restarting machine and CA4 after install.
Tried install with and without CA4 running.
Tried install with Reallusion Hub running as administrator.
Tried crying, begging laptop to work and offering it chocolate.

OS: Windows 10

Attachment:

1
2604

Bug Contents Pipeline (PSD, SWF)

Submitted byObviously False Name 2021/04/13 07:59:41

COMMENTS (1)

Feedback Tracker Admin 2021/04/15 01:47:11

Hi Obviously False Name,

The default path of the "G3 360 Hair Tool" is: Content Manager(in composer mode) > Head > G3 360 Hair Tool

*Please noted this is in the Composer Mode.

If you could not find it, please right-click in Content Manager and use "Find File" to open the content folder to confirm whether all downloaded content is there.

Please feel free to let us know if you have any further questions.

Allen
Reallusion