Fails to load assets - Feedback Tracker

Votes
0

Product:
Character Creator 3

Version:
3.32

Status:
Closed

Issue 7525

Fails to load assets

I use CC3 version 3.32.3312.1 on a windows 10 PC.

CC3 fails to load the assets: Professional Outfits> Others> Thick Necktie

All neckties fail to load with error "failed to load the file."

My saved projects i had created earlier (i think i used version 3.1), which include the necktie assets, also fail to load, showing the "failed to load the file" error.
However, saved projects without neckties load correctly.

Rebooting the PC failed to fix this. Also, I am currently unaware if there are any other assets that fail to load. I did a check on two or three other random Professional Outfits assets and they worked without a problem.

How do i fix this?

OS: Windows 10

Attachment:

3
1241

Bug

Submitted bylinus10111 2020/12/23 06:31:55

COMMENTS (3)

linus10111 2020/12/24 03:29:44

I finally managed to solve the problem!
I uninstalled, rebooted and re-installed Professional Outfits. Everything seems to work now. Thank you for your input.

linus10111 2020/12/23 14:15:38

No, I wasn't using smart gallery. But even if I had used smart gallery, it still wouldn't explain why projects with the necktie asset fail to load

lianchiu 2020/12/24 03:11:14

Fail to load the file >> you can't open the project or you can open it but missing Thick Necktie?

in CC3.32 can you apply the Thick Necktie > save project> open project?

could you please provide your project (the one that fail to load) in private comment?

Admin will look into it.

lianchiu 2020/12/23 09:46:53

Were you using Smart Gallery?