Fails to boot content manager

Votes
0

Product:
iClone 8

Version:
8.12

Status:
Active

Issue 9109

Fails to boot content manager

Intermittent error on boot.

The last thing I did was export some frames to Iray. I tried to initiate a new project. iClone locked up at 75% of converting data. Closed in task manager. Now, until I reboot the system, it thinks that there are two apps using the content manager. This error message repeats on an in-app message once booted, though this time it just closed the content pane with no error message. I booted CC4 and it had no error message. Re-tried IC8 and got the same error.

OS: Windows 11

Attachment:

smart gallery.jpg
second error.jpg

Bug Contents

Submitted byJeffster The Mighty 2022/12/04 16:18:14

COMMENTS (5)

Jeffster The Mighty 2022/12/26 17:52:09

Private Comment

Feedback Tracker Admin 2022/12/27 07:17:42

Hi Jeffster The Mighty,

I have got it and I will try to repeat it.Thanks.

Molly
Reallusion

Feedback Tracker Admin 2022/12/26 01:01:55

Hi Jeffster The Mighty,

Can you provide your project to us?

Molly
Reallusion

Feedback Tracker Admin 2022/12/19 01:59:51

Hi Jeffster The Mighty,

We guess that it was caused when iClone crashed sometime.But it didn't happen everytime when iClone crashed,so wo need your project and let iClone crash,then try to reproduce the problem.

Molly
Reallusion

Jeffster The Mighty 2022/12/16 16:11:38

It only happened again about three times. It's not in the project. Rebooting always fixes it, and sometimes it goes away without rebooting. It apparently never happens in CC4. IC4 will boot up normally, while IC8 experiences the problem.

Feedback Tracker Admin 2022/12/16 04:06:51

Hi Jeffster The Mighty,

Can you provide your project to us?You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.

If it happen again,please restart your computer,it will be ok.

Molly
Reallusion