Votes
0
Product:
iClone 8
Version:
8.12
Status:
Active
Issue 9109
Fails to boot content manager
Intermittent error on boot.

The last thing I did was export some frames to Iray. I tried to initiate a new project. iClone locked up at 75% of converting data. Closed in task manager. Now, until I reboot the system, it thinks that there are two apps using the content manager. This error message repeats on an in-app message once booted, though this time it just closed the content pane with no error message. I booted CC4 and it had no error message. Re-tried IC8 and got the same error.
OS: Windows 11
Attachment:
  • smart gallery.jpg
  • second error.jpg
  •  5
  •  339
BugContents
Submitted byJeffster The Mighty Dec 4, 2022
1
COMMENTS (5)
Jeffster The Mighty Dec 26, 2022
Private Comment
Feedback Tracker Admin Dec 27, 2022 
Hi Jeffster The Mighty,

I have got it and I will try to repeat it.Thanks.

Molly
Reallusion
Feedback Tracker Admin Dec 26, 2022 
Hi Jeffster The Mighty,

Can you provide your project to us?

Molly
Reallusion
Feedback Tracker Admin Dec 19, 2022 
Hi Jeffster The Mighty,

We guess that it was caused when iClone crashed sometime.But it didn't happen everytime when iClone crashed,so wo need your project and let iClone crash,then try to reproduce the problem.

Molly
Reallusion
Jeffster The Mighty Dec 16, 2022 
It only happened again about three times. It's not in the project. Rebooting always fixes it, and sometimes it goes away without rebooting. It apparently never happens in CC4. IC4 will boot up normally, while IC8 experiences the problem.
Feedback Tracker Admin Dec 16, 2022 
Hi Jeffster The Mighty,

Can you provide your project to us?You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.

If it happen again,please restart your computer,it will be ok.

Molly
Reallusion
1