Failed to load content in caracter creator and Iclone 6

Votes
2

Product:
Character Creator 1

Version:
1.51

Status:
Active

Issue 708

Failed to load content in caracter creator and Iclone 6

I am on my first use of iclone 6 and Iclone Caracter creator , sine 2 month I upgrade to iclone 6 I haven't got any chance to use it . This is the issue I am facing now for both IC6 and Caracter Creator "Failed to load content" after the closing the error message , the software also close.

OS: Windows 10

Attachment:

Failed to load the file.JPG

6
8631

Bug Contents General

Submitted bycmp Sep 29, 2016

1 2

COMMENTS (6)

Feedback Tracker Admin Sep 29, 2016

Hi cmp

Thank you very much for your feedback.

Please update the iClone and Character Creator to the latest version (iClone: v6.51.3127.1, Character Creator: v1.51.2001.1), here's the instruction to help you updating RL products.
http://kb.reallusion.com/General/50020/Four-methods-to-update-Reallusion-software-to-the-latest-version

After you update the iClone or Character Creator to the latest version, please retest this issue again. If the same problem still occurs in your computer, could you please provide the file you imported to feedbacktrackeradmin@reallusion.com?

If this file is too large to send, please upload it to Dropbox, Google Drive or other cloud drives, then authorize us to access your account and download it.

Your understanding and patience are greatly appreciated.


Reallusion

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