Votes
0
Product:
iClone 7
Version:
7.73
Status:
Closed
Issue 6944
Failed to complete launch
1. Launch iClone
2. Close initial option choice dialog box
3. Close iClone
4. Launch iClone
5. iClone starts to launch, fails to display option choice dialog box, CPU usage soars.
6. Click window close button - no response
7. Click window close button 2nd time; Windows dialog box offers choice to wait or close the program
8. Choose 'Close' option; Windows reports problem to Microsoft

If repeated attempts are made, same result but iClone offers to save the unsaved project, then hangs after UI is displayed.
Rebooting or changing from nVidia Studio to GameReady driver, or from GR driver to Studio, allows successful first launch, but repeated launch attempts fail as described above.
OS: Windows 10
Attachment:
  •  2
  •  753
Bug
Submitted byTopCat Jun 11, 2020
1
COMMENTS (2)
Feedback Tracker Admin Jun 15, 2020 
Hi TopCat,

Sorry to hear you are experiencing issue with iClone 7.
I have helped you submit this issue to our online support system. The support team will contact you via email and help you to solve it.
Before that, I suggest you to try to login your Reallusion account through RLHub, and then launch iClone again to see if it is of any help.
Hope it can be solved soon.

Irving
Reallusion
TopCat Jun 11, 2020
Private Comment
1