Votes
2
Product:
Character Creator 3
Version:
3.22
Status:
Not Reproducible
Issue 6885
Failed export using InstaLOD
Steps: export any character - even the default one (FBX clothed character) with InstaLOD "remesher" or "Merge Materials" option checked, I get an error - "process polygon reduction failed, please try again". Exporting the same character without the above options checked works fine (no error).

I uninstalled completely all your software, even Reallusion Hub. I even manually checked the registry to make sure there was nothing left. I also tried installing on different partitions (C - the default path and on my custom partition).

Please find below my PC hardware & software, in case it's important:
Windows 10
NVIDIA Studio Driver 442.92
MB: MSI Z370-A PRO
RAM: 16GB G.Skill DDR4
Proc: Intel Core i7 8700K
GC: 6GB Palit GeForce GTX 1060
OS: Windows 10
Attachment:
  •  10
  •  3655
BugPipeline (Export/Import)
Submitted byjehad_101778 May 19, 2020
1 2
COMMENTS (10)
Feedback Tracker Admin Jul 3, 2020 
Hi jehad_101778,

Currently, we didn't find the root cause, I'm so sorry about this circumstance.
We'll add some log in order to track the issue in next version, please wait for the upcoming version release.
Thanks for your patience and help!

Calvin
Reallusion.
jehad_101778 Jul 2, 2020 
Hi Calvin,

Do you have any help for me? For the moment, I still can't use your software. 

Best
jehad_101778 Jun 10, 2020 
Hi Calvin, 

thanks for your response.

1. There' s no problem with polygon reduction. The bug pops up only if I want to export any FBX character and the InstaLOD option is enabled (it doesn't matter if it's set to "Remesh" or "Merge Maretial (UV)" then a bug occurs   
2. I tried this as well. And I got "iAvatar has failed to export"

Best
Jehad
Attachment:
  • iavatar.png
  • export.png
Feedback Tracker Admin Jun 10, 2020 
Hi jehad_101778,

Did you export your fbx successfully?
If not, feel free to let us know!

Calvin
Reallusion.
Feedback Tracker Admin May 29, 2020 
Hi jehad_101778,

Thanks for your feedback.
1. Could you try Polygon Reduction to see if the same issue happen?
Please select any cloth on avatar, then go to Toolbar and find InstaLOD, select Polygon Reduction and execute it to see if this function work.
2. Export iAvatar can also use Remesher function, could you try this one as well?

Thanks for your help!

Calvin
Reallusion.
1 2