Votes
1
Product:
iClone 8
Version:
8.4
Status:
Active
Issue 11050
"Faild to load a file" iclone 8 project
Hello
we recently started to see "Failed to Load File" with our projects (when we wanna open the project)
and it's so random to show that we dont know what should to do with it (and it's kind of became unreliable to continue work with)

We tried to Attack our not working project, but this page (this forum page), not allowing us to attach it (even when we split the rar file to blew 5 MB)

so we just can provide error images
OS: Windows 10
Attachment:
  •  5
  •  320
Bug
Submitted byar.sardar
1
COMMENTS (5)
ar.sardar 
hi, we send project as link (they had permission problems which now is fixed and you can download)

just use above links
ar.sardar 
hi, thanx for your response

8.4 was so unstable that FORCED US to go back to 8.3 so we could continue to work. (we almost had no issue with 8.33 before release of 8.4, untill now and these recent projects)
Feedback Tracker Admin 
Hi ar.sardar,

Please update to v8.4，you can load 3.iproject,but the other two projects still can't be loaded, and I have transferred to ur RD departments.Thanks.

Molly
Reallusion
ar.sardar
Private Comment
Feedback Tracker Admin 
Hi ar.sardar,

I have got your file.Thank you for your help.

Molly
Reallusion
ar.sardar
Private Comment
ar.sardar 
Hello,

It worked fine after upgrading, but then this happen AFTER SAVING
(we upgrade to 8.4 and created new projects with it and start working Ok with no problem, until at some point not worked)

this happened for several of out projects, some of them worked fine for a few days and then suddenly "not loading" showed up
Feedback Tracker Admin 
Hello,

I'd like to confirm under which circumstances your files got damaged:
1. After upgrading to version 8.4, loading files fails.
2. After upgrading to version 8.4, initially loading files works fine, but after saving the file, it cannot be opened again.

Thank you
Tina
Feedback Tracker Admin 
Hi ar.sardar,

Thank you for your response.But I don't have access to your linkcount.Please allow my permission.Thanks.

Molly
Rellusion
ar.sardar
Private Comment
Feedback Tracker Admin 
Hi ar.sardar,

Can you project the failed content to help us identify the problem?Please attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.

Your help is highly appreciated.

Molly
Reallusion
1