Votes
0
Product:
iClone 8
Version:
8.53
Status:
Assigned
Issue 11950
Exporting FBX crash iClone
Every time I attempt to export an FBX file from iClone8 (version 8.53), the program crashes at around 85% completion. The textures and the .fbm file are exported successfully, but the FBX file is not.

I have already tried several solutions, including updating the GPU drivers and Windows, reinstalling iClone, and cleaning up storage space, but none of these methods have worked. I even created a new project in iClone with just a basic 3D prop (Sphere) and tried exporting again. Unfortunately, iClone still crashes during export. I tested with both the Unity 3D preset and the Maya preset, but neither setting resolved the issue.

In the Task Manager, iClone shows "No response" when the exporting process reaches around 80%, and shortly afterward, the program status changes to "Suspended."

I am using Windows 10 and would greatly appreciate any solutions or advice you might have.
OS: Windows 10
  •  3
  •  54
Bug
Submitted byinvr.space Apr 23, 2025
1
COMMENTS (3)
crystalpan Apr 29, 2025 
Thank you for providing the information.

We have reviewed the dump file but were unable to identify the exact cause of the crash.
If possible, we would like to ask for your further assistance with the following:
1. A video recording showing the steps that lead to the crash.
2. The project file where the crash occurs (a basic 3D prop setup is also acceptable).
Additionally, please update your graphics card driver to the latest version, and kindly provide us with your GPU model and the updated driver version information.

These details will greatly help us in further investigating and clarifying the issue.

Thank you very much for your support!
invr.space Apr 24, 2025
Private Comment
crystalpan Apr 24, 2025 
Thank you for your response. 

To address your issue, we will need you to provide your crash .dmp (You can find it at: C:\Users\USERNAME\AppData\Local\CrashDumps) file and your project files.
Please add them to your cloud storage link, and we will review them as soon as possible.

Crystal
Reallusion
1