I have 6 characters created in CC, sent them to iClone then to 3DXchange Pipeline, exported them successfully (many times) as FBX to Unreal.

Suddenly, with no change to the characters, I can no longer export as FBX. Also in 3DXchange - I get a lot of not responding and it now takes about 5 mins to import a character but it used to take 30 seconds.

Uninstalled iClone, CC, 3Dxchange. Re-installed (with the latest patches). Still not working, says I need to purchse export licence. (but I already have) Refresh licence (Not Responding for about 1 min) no change.

If I go to "Buy Export License" takes me to a page that cannot be found??? (http://city.reallusion.com/Error.aspx?aspxerrorpath=/ShoppingCart.aspx)

Temporarily turned off my firewall... still the same.

CC also says I need an Export licence. Why would it all of a sudden, lose that permission after working fine? "1 click content varification" gets to 20% then says "failed, check your internet connection"? My internet connection is working fine for everything else. If I click on Member, it takes me to the correct page and login, fine.

I'm losing valuable production time and need your help.

Thanks in advance.
Paul