Hi t.van.uden_958817, I have transferred this issue to our technical support team. They will contact you via email and will help you resolve the content issue. You can also check the “Support” section on your account page as per following link. https://kb.reallusion.com/General/50108/How-to-engage-Support-Team We apologize for the inconvenience this may caused and look forward to your issue being resolved. Irving Reallusion