Error Message "Failed to request user authentication, please contact technical support. "

Votes
0

Product:
Character Creator 3

Version:
3.2

Status:
Not Reproducible

Issue 6449

Error Message "Failed to request user authentication, please contact technical support. "

Every time I try to launch it it says "Failed to request user authentication, please contact technical support" I've tried reinstalling to no avail.

OS: Windows 10

Attachment:

Capture.PNG

Bug

Submitted byWildZooGuy 2019/11/21 13:04:04

COMMENTS (3)

izuisima 2019/12/20 14:12:53

that is my problem too and running as admin doesn't help

Feedback Tracker Admin 2020/01/09 07:48:55

Hi izuisima,

Please contact our Technical support team, they will give you help within 48 hrs.
https://www.reallusion.com/CustomerSupport/UserEx/QForm.html
Thanks for your Patience!

Calvin
Reallusion.

Feedback Tracker Admin 2019/12/04 03:45:27

Hi WildZooGuy,

Did you successfully launched your CC? 
Please let us know if the issue solved after run as admin.

Calvin
Reallusion.

Feedback Tracker Admin 2019/11/25 08:17:08

Hi WildZooGuy,

Thanks for your feedback!
Please try to right click on CC, then select "Run as administrator" to see if it work.

Calvin
Reallusion.