Votes
0
Product:
iClone 8
Version:
8.0
Status:
Active
Issue 8493
Dragging and dropping a project from file explorer results in incorrect aspect ratio in viewer.
I have projects created in iClone 7 that have an aspect ratio of 2048 x 858. In iClone 8, if I open the project via the file menu, the viewer aspect is correct but if I open a project by dragging and dropping from the File Explorer into the viewer, the vertical gets stretched to fill the default 16:9(?) ratio, resulting in everything being visually stretched taller than it should be. This doesn't happen in IC7.
OS: Windows 10
Attachment:
  • ss Project Opened.png
  • ss project drag drop.png
  •  3
  •  338
Visual
Submitted byjeffkirkland
1
COMMENTS (3)
jeffkirkland 
Thanks and sorry for the delay, I’ve just gotten back from some time in hospital. I’ll try and get that project file uploaded to you tomorrow. 

Cheers, 
Jeff K
Feedback Tracker Admin 
Hi Jeff K,

I have got it.Thanks.

Molly
Reallusion
jeffkirkland
Private Comment
Feedback Tracker Admin 
Hi jeffkirkland,

Hope everything goes well.I still hope to get your project and identify the problem.Please send it to me when you are fine.Thanks.

Molly
Reallusion
jeffkirkland 
Hi Molly,

After some surgery next week I should be fine, thanks for asking. 

I just went to upload the sample files but thought I should test before I did and everything is working just fine. I tried multiple project files and it seems that version 8.01 has fixed the issue. 

I can still upload a file if you need it but from my point of view, the problem is resolved. (now off to see if anyone has reported the weird camera issues that IC7 projects have in IC8.)

All the best,
Jeff K
Feedback Tracker Admin 
Hi jeffkirkland,

Are you ok？Thank your very much,and take care of yourself.

Molly
Reallusion
Feedback Tracker Admin 
Hi jeffkirkland,

Can you provide your project file to us?

Molly
Reallusion
Feedback Tracker Admin 
Hi jeffkirkland,

Can you provide your project file to help us identify the problem?You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. 
You can use Private Comment if you want to keep it private.Your help is highly appreciated.

Molly
Reallusion
1