Votes
0
Product:
iClone 8
Version:
8.21
Status:
Not a Bug
Issue 9388
Creation of thumbnails when saving is very slow (again)
NOTE: For some reason I don't see the option to mark this as a bug, which it is.

This is a reemergence of an old issue: when saving a project or some other item, the system lingers for a long time with the message "Creating thumbnail". Some users even have reported crashes.

This was resolved in iClone 7 by adding the Preference options: "Quick Thumbnail Generation" and "Keep Original Thumbnail".

Neither of these options are available anymore in iClone 8 (see thumbnail_options_2.png), although they should be according to the manual (see thumbnail_options_1.png).

Desired solution: reinstate the missing thumbnail options to speed up saving.
OS: Windows 10
Attachment:
  • thumbnail_options_2.png
  • thumbnail_options_1.png
  •  5
  •  518
BugContent Manager
Submitted byanimagic Mar 20, 2023
1
COMMENTS (5)
Feedback Tracker Admin Mar 31, 2023 
Hi All,

As animagic said, this feature has moved to Settings in the Content Manager.

Calvin
Reallusion
cepheistudios Mar 23, 2023 
I thought I'd partially solved this problem by unclicking the Enlarged texture thumbnail box in the Preferences section under the Content tab. I tested this 4 times and every time I was able to save even if it sometimes took 3 minutes to generate thumbnail. Then this morning I was trying it and it took so long to generate the thumbnail I was able to snip a picture of the thumbnail still generating just before I began typing this thread. This is a problem that needs to be addressed and very soon. It's highly aggravating. If Reallusion isn't going to do something to fix this problem, then we should have the option to not generate the thumbnail at all. In the time it takes to generate a single thumbnail I can create, clothe and pose a character. And truly embarrassing thing is I was NEARLY able to snip a picture of the thumbnail STILL being generated by the time I finished typing this post. It JUST finished generating. We're talking nearly 15 minutes to generate a thumbnail. And, if you're curious, I have an RTX 3090 graphics card and 128 GB of RAM. I have an I9-12900 processor and I wasn't using a lot of my resources. It wasn't my computer - this is a bug that Reallusion needs to remedy.
Attachment:
  • Thumbnail Still Frozen.jpg
  • Thumbnail Failed Fix.png
cepheistudios Mar 21, 2023 
Agreed. This is a HUGE problem and it made me think the both CC4 and IClone 8 were bugged. Character Creator consistently lags at the thumbnail generation mark, sometimes it crashes the program altogether - which means all that work is lost. This fix is not well known and it only came to light after extensive discussion on the Reallusion forum. At the very LEAST the online  manual needs to be updated. Maybe just bring back the Quick Thumbnail Generation button.
Attachment:
  • Creating Thumbnail Bug.jpg
animagic Mar 20, 2023 
Correction: "is still there"
animagic Mar 20, 2023 
4u2ges pointed out that option is still but has moved to Settings in the Content Manager. In that case the manual is wrong and should be updated.
1