Votes
0
Product:
iClone 7
Version:
7.92
Status:
Released in 7.93
Issue 7998
Create Script > Import Audio File crashes iClone 7
Steps to reproduce the issue:
1 - Open iClone
2 - Add character for demo project
3 - Select character with mouse
4 - Select Animation from Modify panel
5 - Select Create Script
6 - Click Audio file
7 - Dialog box opens allowing selection
8 - Select file (.wav)
9 - iClone crashes (screen shot attached)

Expected behavior - audio file should be imported successfully.

Actual behavior - iClone crashes

(NOTE: I have successfully imported audio files in previous iClone 7 versions)
OS: Windows 10
Attachment:
  • Screenshot 2021-07-08 082846.jpg
  •  5
  •  2085
Bug
Submitted byoberdoofus Jul 8, 2021
1
COMMENTS (5)
Feedback Tracker Admin Nov 4, 2021 
Hi oberdoofus,

iClone does not support compressed sound files,if you load the audio file in iClone v7.93,iClone will not crash,but import failed.

Molly
Reallusion
Loir Jul 21, 2021 
I also have crashes when importing .wav, even really small ones.
Feedback Tracker Admin Jul 22, 2021 
Hi Loir,

Can you provide your wav file to us?

Molly
Reallusion
oberdoofus Jul 9, 2021
Private Comment
Feedback Tracker Admin Jul 9, 2021 
Hi oberdoofus,

I have got it.I will transfer it to our RD department.

Molly
Reallusion
oberdoofus Jul 9, 2021 
Hi 
After a bit more research 
The problem only happens with .wav files I tried to import into iClone - specifically those exported from Davinci Resolve 17  

I recorded and exported the wav files in davinci resolve 17 (fairlight). Which produces best quality for me. I've tried all sorts of wav output settings - Linear PCM / IEEE - different bit depths - I can play them fine individually but they cannot be imported into iClone. 

However
.m4a seems to be OK!  - so I can work around it - which is a relief but am curious why davinci resolve  .wavs don't work and if anyone has had same issue?
Feedback Tracker Admin Jul 9, 2021 
Hi oberdoofus,

I can import Audio file.Did it happen in all audio files or some file?Yes only some,please provide your audio file to us.If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. 
You can use Private Comment if you want to keep it private.Your help is highly appreciated.

Molly
Realluaison
1