Votes
1
Product:
iClone 7
Version:
7.4
Status:
Not Reproducible
Issue 5661
Create Script > Audio File import of audio crashes iClone
I select an audio file
I click on the Open button

iClone dialog box appears
Please Wait
0%

Immediately this appears:

iClone has stopped working.

I selected the same audio file that I chose in the past that worked perfectly in previous versions without any problems.
I also use an iProject that accepted that audio same audio file without any problems.
OS: Windows 10
  •  6
  •  1765
Bug
Submitted byDragonskunk
1 2
COMMENTS (6)
vgiacco 
I am having the same issue. Immediate crash when selecting an audio file (.wav) for import in "Create Script." iClone v7.82
Feedback Tracker Admin 
Hi vgiacco,

Can you provide your audio file to help us identify the problem?If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.
Feedback Tracker Admin 
Thank you for your feedback.

We will check this issue.

Reallusion
Dragonskunk 
Also, installing the latest K-lite codecs v14.6.5 pointed out the unstable codec and asked to remove it. I agreed and iClone has been behaving properly ever since.

https://filehippo.com/download_klite_codec_pack/
Dragonskunk 
The audio files were just standard wav or mp3 files that I have been using since iClone5.

FL Studio Version 12, released on April 22, 2015 was the culprit. 
It asks you to install a codec for some of their effects, but is an old program and so is the vorbis codec discontinued in 2012 so is should not be a concern for Reallusion.

https://en.wikipedia.org/wiki/FL_Studio

https://en.wikipedia.org/wiki/Vorbis
Feedback Tracker Admin 
Hi Dragonskunk,

Can you provide your audio file and vorbis codec software to help us identify the problem.

Reallusion
1 2