Crazytalk animotor 3 hanging and closing

Votes
0

Product:
CrazyTalk Animator 3

Version:
3.3

Status:
Not Reproducible

Issue 3975

Crazytalk animotor 3 hanging and closing

When using the Crazytalk animator 3, it suddenly getting hung and the crazy talk window getting closed.
When opening Crazy talk again all the working files not there in the window. Please help to solve this issue

system information:
Intel i7-8700
RAM-24GB
Operating system: Windows 10

We have never encountered this issue with any of our other software.

OS: Windows 8.1

2
1239

Bug Pipeline (PSD, SWF)

Submitted byYAZHL 2018/07/03 15:20:46

COMMENTS (2)

Feedback Tracker Admin 2018/09/21 01:39:53

Hi YAZHL,

I hope you will be able to provide the information.

Reallusion.

Feedback Tracker Admin 2018/07/06 04:25:01

Thank you for your feedback.

Please provide your DxDiag file, system information file, and crash dump file to help us identify the problem.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://goo.gl/vxFKB5

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3975" in the email title to feedbacktrackeradmin@reallusion.com.

Your help is highly appreciated.

Reallusion