Votes
0
Product:
ActorCore
Version:
1.0
Status:
Not Reproducible
Issue 11134
Crashes when clicking Choose File
1) Install accuRIG 1.3.3 on Windows 11. (Don't start from installer, or do, it doesn't seem to matter).
2) Double click on desktop shortcut.
3) Window appears
4) Press Choose File
5) File Chooser appears but doesn't always fully render, blank white boxes are sometimes seen.
6) Program crashes shortly after and the file chooser can't be interacted with.

Video of crash attached.
Windows Event Viewer - Application Log Error attached.

The very first time I installed the application it worked but now after restarting it fails every time. I also deinstalled and reinstalled and rebooted and it still fails the same way.
OS: Windows 11
Attachment:
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Bug
Submitted byArlorean Jan 31, 2024
1
COMMENTS (2)
Arlorean Feb 2, 2024 
I ran Process Monitor (https://learn.microsoft.com/en-us/sysinternals/downloads/procmon) and filtered it just to events for the AccuRIG.exe. The zip is attached but I could see on my machine that it was loading the PlasticSCM Windows Explorer Extensions (for showing files that need committing into source control with an overlay icon) .dll just before AccuRIG.exe exited. PlasticSCM (https://www.plasticscm.com/) is the source control system that Unity acquired and embedded into the Unity Editor in place of their own Collab solution. I uninstalled PlasticSCM and restarted AccuRIG.exe and everything now works. Please consider this issue closed from my perspective now as I've switched to GitHub from PlasticSCM anyway.

You might find other Unity users, who are extremely like to be AccuRIG users like me, also have PlasticSCM installed and may be getting similar crashes with other Reallusion software.

Another error that showed up in my Windows Application Log which talks about BEX64 which I've seen elsewhere on your issue tracker:

Fault bucket 1988351425214462288, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: ActorCore AccuRIG.exe
P2: 1.3.3.351
...
Feedback Tracker Admin Feb 2, 2024 
Thanks for your reply and feedback.

You can try deleting the following registry keys to restore the default path. Try it and see if it can be solved. 

1. Open Registry Editor. One quick way to do this is by executing regedit from the Run dialog box.

2. Locate HKEY_CURRENT_USER from the pane on the left.

3. Delete the ActorCore AccuRIG folder in Current user
Computer\HKEY_CURRENT_USER\Software\Reallusion\ActorCore AccuRIG

Allen
Reallusion
Attachment:
  • 2024-02-02 113140.png
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