Votes
0
Product:
iClone 7
Version:
7.92
Status:
Closed
Issue 8148
Crashes during editing of animation
I've been working on a project with a simple avatar, a chair and a table. I've got facial mocap through MotionLive in the Expression track. I've added audio using an audio file and manually changing the visemes (language is Dutch so the AccuLips don't work well).
Now I'm adding body motion to the avatar. I'm basically using ActorCore animations (I had several packs) and am locking the avatar feet and hip with Reach Targets. I add an animation and start making changes to keep the hands/arms out of the table.
It worked fine for days. Now I added two new Motion clips and overlapped the second some 20 frames with the first. From then on the issue started. iClone just crashed with an Exception Error. It now keeps crashing at "random" point during editing and even once during saving.

Any idea how to tackle a sudden issue like this? Normally iClone never crashes on me. No change to my computer (Win10 latest updates) for weeks and I've been using iClone during that time without any issues.
OS: Windows 10
  •  2
  •  3608
BugMotion LIVESmart GalleryPipeline (Export/Import)
Submitted byDutchottie Sep 29, 2021
1
COMMENTS (2)
Dutchottie Sep 30, 2021 
Hi Molly,

Thanks for getting back to me. 
I managed to get my session finished without further crashes. Not sure why it happened like 5-6 times in a row.
I will keep an eye out on this problem and when it occurs again I will create the dump file and send it over to you for inspection.

For now I guess you can close this ticket. Apologies for opening it, when it seems to have solved itself!

Take care,
Marco
Feedback Tracker Admin Sep 30, 2021 
Hi Dutchottie，

Thank you for your reply.If you have any qustions,please let me know.Thanks.

Molly
Reallusion
Feedback Tracker Admin Sep 30, 2021 
Hi Dutchottie，

Can you remmber what you did before iClone crash?If yes,please tell us your steps or capture a video,and provide your project to us.If no,please provide crash dump file to us.

Once crash, try to find the dump file under
Step1: When the AP crashes, please do not close the crash dialog
Step2: Open the Task Manager
Step3: Click the "Processes" tab
Step4: Right-click on the "iClone 7 AP"
Step5: Click the "Create dump file"

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.Your help is highly appreciated.

Molly
Reallusion
1