Votes
0
Product:
iClone 7
Version:
7.1
Status:
Released in 7.2
Issue 3645
Crashes constantly with large project file
I have what I think is a large project file of about 300,000 polys that 7.02 has been happily chugging along with. Updated to 7.1 and now when I try to preview or add an animation it crashes instantly. I have uninstalled and reinstalled 7 but now I can't open my project file (I assume there is a different file format between 7 and 7.1) Now stuck with several hours of work that won't open in 7 but will open in 7.1, just won't run!.1. Have raised a ticket but as they are taking several days to deal with at the moment (I have an open one with regards to CC2) I am putting the problem here. Bit miffed at the moment!
OS: Windows 7
Attachment:
  •  2
  •  3104
Bug
Submitted byBuggane Nov 17, 2017
1
COMMENTS (2)
Buggane Nov 20, 2017 
Have added the crash file to my Google Drive. (I can't find a log file with today's date where your instruction say to look, only an earlier one) The link and the other files have already been supplied on my open ticket 126657
Feedback Tracker Admin Nov 20, 2017 
Thank you for your feedback.

Please provide iClone 7.1 crash dump file for further checking. If it's possible, please also provide your project file, it might help to identify the problem.

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://drive.google.com/file/d/0B2qzWIH-JBaudGpCcTZIdG5KNjQ/view?usp=sharing

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3645" in the email title to feedbacktrackeradmin@reallusion.com.

Reallusion
1