https://youtu.be/VXtuKQrQBO8 I created this error phenomenon on purpose, that's why I dragged the mouse so much, but it's the same with finer steps, but it's unpredictable when the error occurs.
Hi Freddymusic, I'm very sorry that I can't repeat it.Can you provide your project file to us?If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private. Molly Reallusion
unfortunately I cannot send the dmp file. it is too large. However, I need to clarify the error report because I have had a chance to observe it better. The software freezing is not exclusively related to acculips. The freezing happens when I move the marker on the timeline to the right with the mouse and this does not always happen. It happens about one sixth of the time.
Hi Freddymusic, Can you capture a screen video about this issue, put it on the YouTube, and add the link in your next comment? Molly Reallusion
will be sent within two to three days.
Hi Freddymusic, I haven't received your project yet,can you send it to us?Thanks. Molly Reallusion
Hi Freddymusic, Can you capture a screen video or provide crash dump file to us? Molly Reallusion
Hi Freddymusic, Did it happen everytime?If Yes,please capture a screen video about this issue, put it on the YouTube, and add the link in your next comment. If it happens randomly,when iCone crashes,please dont't press OK on crash DLG. Step 1: Open the Task Manager Step 2: Click the "Processes" tab Step 3: Right-click on the "iClone 7 AP" Step 4: Click the "Create dump file" And provide the crash dump file to us.You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. Your help is highly appreciated. Molly Reallusion