Crash when attempting an IRay preview of the SSS demo project

Votes
0

Product:
iClone 7

Version:
7.8

Status:
Closed

Issue 7048

Crash when attempting an IRay preview of the SSS demo project

Steps to reproduce
1. start iClone 7.8
2. load the SSS Demo project
3. click on the "IRay preview" button

After a few seconds, iClone disappears silently (according to the event viewer, it crashed)

I would expect that the IRay renders the image, or pops up a message explaining why it can't do that...

OS: Windows 10

Bug Iray Render

Submitted byStrombilder 2020/07/23 21:02:50

COMMENTS (3)

Strombilder 2020/07/24 07:32:48

Weird: I can no longer reproduce this. It crashed reliably yesterday, but this morning everything is fine. OK, I should have rebooted before creating a ticket... 
And after setting the "SSS Effect" checkbox in the IRay Render Material Settings, it applies the effect. Cool.
Sorry for the false alarm and thanks for your time,

Soeren

Strombilder 2020/07/24 07:04:24

Hello Molly,

great to hear that it should actually work. I have attached the DxDiag file, hope it helps...

Thanks,
Soeren

Feedback Tracker Admin 2020/07/24 04:12:14

Thank you for your feedback.

It's OK in my Iray.Please provide your DxDiag file and registry to help us identify the problem. Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. 

Here is the description about how to get  DxDiag file and registry.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Your help is highly appreciated.

Molly
Reallusion