Votes
0
Product:
iClone 7
Version:
7.8
Status:
Closed
Issue 7048
Crash when attempting an IRay preview of the SSS demo project
Steps to reproduce
1. start iClone 7.8
2. load the SSS Demo project
3. click on the "IRay preview" button

After a few seconds, iClone disappears silently (according to the event viewer, it crashed)

I would expect that the IRay renders the image, or pops up a message explaining why it can't do that...
OS: Windows 10
  •  3
  •  810
BugIray Render
Submitted byStrombilder Jul 23, 2020
1
COMMENTS (3)
Strombilder Jul 24, 2020 
Weird: I can no longer reproduce this. It crashed reliably yesterday, but this morning everything is fine. OK, I should have rebooted before creating a ticket... 
And after setting the "SSS Effect" checkbox in the IRay Render Material Settings, it applies the effect. Cool.
Sorry for the false alarm and thanks for your time,

Soeren
Strombilder Jul 24, 2020 
Hello Molly,

great to hear that it should actually work. I have attached the DxDiag file, hope it helps...

Thanks,
Soeren
Feedback Tracker Admin Jul 24, 2020 
Thank you for your feedback.

It's OK in my Iray.Please provide your DxDiag file and registry to help us identify the problem. Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. 

Here is the description about how to get  DxDiag file and registry.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Your help is highly appreciated.

Molly
Reallusion
1