Votes
3
Product:
3DXchange 7
Version:
7.5
Status:
Active
Issue 6230
Crash on Import
I've used 3DXChange last week when it wasn't updated to Version 7.5 and when I imported any sort of Character it worked perfectly fine. I have a mixamo rigged character and now that I've updated to Version 7.5 the program crashed on Import. It gets stuck on the last step Converting Real-time texture size. I got it to work once, but then the program crashed when I wanted to convert it to non-standard rig in order to apply some of my mocap animations..

I can't work like this.

Any suggestions on what might cause the problem ?

Kind regards,

Fischlin Bruno
OS: Windows 10
  •  2
  •  1007
BugPipeline (Export/Import)
Submitted bybruno.fischlin_062941 Sep 2, 2019
1
COMMENTS (2)
Feedback Tracker Admin Sep 16, 2019 
Hi bruno.fischlin_062941,

Can you provide mixamo rigged character to us？

Molly
Reallusion
Feedback Tracker Admin Sep 9, 2019 
Hi bruno.fischlin_062941,

Please provide mixamo rigged character to help us identify the problem. Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. 
You can use Private Comment if you want to keep it private.

Your help is highly appreciated.

Molly
Reallusion
1