Crash on Import - Feedback Tracker

Votes
3

Product:
3DXchange 7

Version:
7.5

Status:
Active

Issue 6230

Crash on Import

I've used 3DXChange last week when it wasn't updated to Version 7.5 and when I imported any sort of Character it worked perfectly fine. I have a mixamo rigged character and now that I've updated to Version 7.5 the program crashed on Import. It gets stuck on the last step Converting Real-time texture size. I got it to work once, but then the program crashed when I wanted to convert it to non-standard rig in order to apply some of my mocap animations..

I can't work like this.

Any suggestions on what might cause the problem ?

Kind regards,

Fischlin Bruno

OS: Windows 10

Bug Pipeline (Export/Import)

Submitted bybruno.fischlin_062941 2019/09/02 06:10:48

COMMENTS (2)

Feedback Tracker Admin 2019/09/16 04:08:49

Hi bruno.fischlin_062941,

Can you provide mixamo rigged character to us？

Molly
Reallusion

Feedback Tracker Admin 2019/09/09 06:25:13

Hi bruno.fischlin_062941,

Please provide mixamo rigged character to help us identify the problem. Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. 
You can use Private Comment if you want to keep it private.

Your help is highly appreciated.

Molly
Reallusion