Could not reinstall Headshot - Feedback Tracker

Votes
0

Product:
Character Creator 3

Version:
3.32

Status:
Closed

Issue 7311

Could not reinstall Headshot

I was having some problems with Character Creator. I decided to try and uninstall the program, and plugins. Everything went ok, until I tried to reinstall head shot. It failed and terminated. I had tried reinstalling several times, both with HUB and from the web site with no success.

Attached is the message I get when trying to install from the HUB. I get no message when trying to reinstall from the .exe file, but neither work.

In both cases (.exe and hub) in the plugin I displayed on the hub as if it is installed. Restarting the computer lets the HUB show the correct status.

I am sending this plea for help to both Support and feedback tracker in the hopes that my problem won’t just disappear again.

OS: Windows 10

Attachment:

headshotfail.jpg

1
1821

Bug Headshot

Submitted bybobu2357 2020/09/29 15:34:01

COMMENTS (1)

Feedback Tracker Admin 2020/10/07 10:26:00

Hi bobu2357,

Thanks for your feedback!
Please download this zip from the link.
https://drive.google.com/file/d/1vpTkVRJkBH-PK98bBrPFAH1eHiqCB9wi/view?usp=sharing
And unzip it to desktop, then you'll get two files calls "CleanReg.exe" and "cleanreg.ini".
Please execute the exe, and try to install Headshot plugin again.
Hope this solution will help!

Calvin
Reallusion.