Votes
0
Product:
3DXchange 7
Version:
7.2
Status:
Released in 7.21
Issue 3786
Constant crashing when trying to export a prop to FBX from 3DXchange.
3DXchange 7 seems unable to export certain props in FBX format, I'm using the Unity "Target Tool Preset", to export, but the software just crashes every single time I try.

Yet, if I try to export the exact same prop (with the exact same export settings) from 3DXchange 6, it works flawlessly.

A little extra info: I create all my models using Sketchup, and I've run into quite a few crashes in 3DXchange 7 when handling these Sketchup models (either when sending to iClone, or trying to export as a different file format, etc), every time this happens, I retry the exact same procedure using 3DXchange 6 and everything works as expected.
OS: Windows 10
Attachment:
  • 3DX7crash.png
  • 3DX6works.png
  •  4
  •  2014
BugPipeline (Export/Import)
Submitted byJenova Feb 15, 2018
1
COMMENTS (4)
Feedback Tracker Admin Feb 21, 2018 
Hi, Jenova,

I have received your file, we will check this issue.
Thank you for your help.

Reallusion
Jenova Feb 21, 2018 
Hello, I use Google Sketchup 7 Pro to create my models, I've sent you an email with a dropbox link to the model, cheers.
Feedback Tracker Admin Feb 21, 2018 
Please also let us know which version of Sketchup you were used to create your models.

Reallusion
Feedback Tracker Admin Feb 21, 2018 
Thank you for your feedback.

Please provide your model file to help us identify the problem.

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the file available to us and email the link with "FT3786" in the email title to feedbacktrackeradmin@reallusion.com.

Your help is highly appreciated.

Reallusion
1