Computer Crashes after opening the Program

Votes
0

Product:
iClone 7

Version:
7.8

Status:
Not Reproducible

Issue 7053

Computer Crashes after opening the Program

After updating to version 7.8 the program crashes once opened

I am having the same problem with Character Creator 3.3

I was able to open the program at first but when I brought in a Custom character and animated it. However once I tried to export it as a Fbx file the computer crashed and I got a Blue Screen Of Death

I opened the software again after restarting and after opening the Software the computer crashed immediately

OS: Windows 10

Attachment:

Bug

Submitted byseoncoker 2020/07/24 04:30:54

COMMENTS (2)

Feedback Tracker Admin 2020/08/03 06:42:21

Hi seoncoker,

Can you provide your character file to us?

Molly
Reallusion

Feedback Tracker Admin 2020/07/27 07:55:23

Hi seoncoker,

Thank you for your feedback.

Please provide your character file to help us identify the problem. Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.

Your help is highly appreciated.

Molly
Reallusion