Characters have black eyeballs instead of white

Votes
0

Product:
Character Creator 3

Version:
3.22

Status:
Closed

Issue 6996

Characters have black eyeballs instead of white

I can't really give you steps to reproduce since every time I use Pro mode in Headshot I get this problem. Even when my client and I use the same images his works fine while mine always gives me black, demonic eyes.

My steps: Load CC3, go to HeadShot tab, select an image I was mailed or that I took at full resolution using my Galaxy S8, click the button to generate (either male, female or generic, all the same result), wait... done. The head was generated and my eyeballs are demonic. Every time.

Is there some obscure setting somewhere that I have to set to fix this or what' the deal with these black eyeballs? :(

OS: Windows 10

Attachment:

_meBlacky.jpg

4
1376

Bug Headshot

Submitted bymybadstudios 2020/06/29 02:40:02

COMMENTS (4)

ade.p 2021/03/21 09:11:58

I've reinstalled CC3 about 5 times, different locations, and I have exactly the same problem - black eyeballs.
This is compounded by a message that files are missing and offers me an option to auto-search.

I have completely uninstalled everything and reinstalled, everything to defaults and it's still happening :(

Feedback Tracker Admin 2021/04/06 08:09:17

Hi ade.p,

If the issue happen next time, feel free to summit another thread.
Thanks for your reply, and have fun with CC!

Calvin
Reallusion.

ade.p 2021/04/06 07:43:39

I took the drastic option - completely reinstalled Windows - and that fixed it...

Feedback Tracker Admin 2021/04/06 07:41:58

Hi ade.p,

Thanks for your reply!
Please reference to this link and send your system info to us.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet
Also, please provide one of your project that got the black eye to us.
You can upload to Google drive and attach the download link in your next comment.
Thanks for your help!

Calvin
Reallusion.

mybadstudios 2020/07/03 18:31:03

Update: Uninstalling and reinstalling CC fixed the problem so I'm sorted now, thanks.

mybadstudios 2020/07/03 17:14:14

Private Comment

Feedback Tracker Admin 2020/07/03 07:27:02

Hi mybadstudios,

Thanks for your feedback!
Please make sure your share template got all these texture as attached image.
The default share template will be installed at (C:\Users\Public\Documents\Reallusion\Shared Templates\Digital_Human_Shader_Resource\CC3)

Calvin
Reallusion.

Attachment:

ShareTemplate.jpg