the same here :/
Hi ouragh47000, It looks like the installer (in exe format) was broken while downloading/incomplete download. Check this FAQ to find the installer location: - https://kb.reallusion.com/General/52758/After-the-program-installation-via-Reallusion-Hub-where-can-I-find-the-installer Need to remove the installer manually & then re-download (re-install) again via Reallusion Hub. Reboot your computer before new installation. If there is an error, immediately extract & send the below log file (in zip format) for us to check. Note that \AppData is a hidden folder. C:\Users\[user name]\AppData\Local\Reallusion\RLLauncher.log How to show hidden files & folder: - https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files On top of that we also provide you a tool to collect your system information as a file. After the file is generated, just provide it to us to check (for the PC user): - http://www.reallusion.com/FeedBackTracker/Home/HowToGet You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and add the link in your next comment. you can use private comment if you want to keep it private. Please feel free to let us know if you have any further questions. Allen Reallusion