Character Creator 3 (Pipeline) crashes on start up

Votes
0

Product:
Character Creator 3

Version:
3.0

Status:
Assigned

Issue 5162

Character Creator 3 (Pipeline) crashes on start up

I am trying to start Character Creator 3 pipeline version for the first time. I get a message window. Get new serial number error: no internet. then it locks up and closes. I have internet connection, obviously i am using it now to send this email. It is a satellite internet, this always causes minor problems when it comes to Reallusion software (doesn't cause trouble with other software) but I can usually work around it. In this case I don't get a second chance to confirm the hookup it just crashes.

OS: Windows 10

Related Issue: I get an error message (Issue 5179)

4
5091

Bug

Submitted bypaulg625 2018/09/28 15:02:03

COMMENTS (4)

paulg625 2018/10/02 19:54:52

Private Comment

Feedback Tracker Admin 2018/10/02 04:07:32

Hi, paulg625,

Please also provide your network IP address, and these two log files:
C:\Users\%username%\Documents\RLLauncher.log
C:\Users\%username%\Documents\RLDownloaderMgr.log

You can use Private Comment if you want to keep it private.

Reallusion

paulg625 2018/10/01 23:28:11

Here is the info you requested. 

Note: I believe the problem is related to the ping response time of my satellite system, as i was able to resolve the problem using my phone as a hot spot. Another user who had this same problem was also trying to setup CC3 using a Satellite internet link.   My ping is 550ms to 600ms but my download speed is usually 10mbps to 40mbps.  This has always been a problem with the Reallusion download and verification system.   

Would it cause trouble to adjust the no internet response time to accommodate this ping rate?  

Note: although i was able to use my phone to move forward would be nice if this problem was resolved for Satellite users because I don't have good service here and this system isn't portable.

Feedback Tracker Admin 2018/10/01 11:35:23

Thank you for your feedback.

Please provide your system information file and the Reallusion Hub log file to help us identify the problem.

Find Reallusion Hub log file here:
C:\Users\%username%\Documents\RLLauncher.log

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Please attach those files in your next comment.

Reallusion