Votes
0
Product:
Character Creator 3
Version:
3.32
Status:
Closed
Issue 7375
Character Creator 3.32 (Pipeline) Crashing
Hello!

I recently updated CC3 to 3.32 and I cannot get it to start. The launch splash screen comes up and then it crashes.

I have attached the CC3 Log file from that instance for your consideration. Any help would be appreciated.

Specs:
OS = Windows 10 (Running on MacBook Pro 2015)
Graphics: AMD Radeon R9 M370X
OS: Windows 10
Attachment:
  •  3
  •  890
Bug
Submitted byProgrammerNextDoor Oct 29, 2020
1
COMMENTS (3)
Feedback Tracker Admin Nov 5, 2020 
Hi KromantiKing,

Thanks for your reply and glad to hear you already get CC to work.
If there's any other issue, feel free to submit the new thread.
Thanks for your help and hope you have a great time to work via CC.

Calvin
Reallusion.
ProgrammerNextDoor Nov 5, 2020 
Hi Calvin,

I use Reallusion Hub for all my product updates, and before posting this question, I saw this tip in a similar ticket. When I restarted after uninstalling smart gallery, it was still timing out. I ended up having to uninstall and reinstall CC in order to get it to work.

Thanks for following up!
Feedback Tracker Admin Nov 5, 2020 
Hi KromantiKing,

Did you patch the CC via Reallusion Hub?
Also, if you have installed Smart Gallery, please uninstall it then try to launch CC again to see if the issue still exist.
Thanks for your help!

Calvin
Reallusion.
1