Votes
0
Product:
Character Creator 3
Version:
3.21
Status:
Closed
Issue 6635
Character Creator 3 Crashing shortly after Startup
I also uninstalled Character Creator, rebooted, reinstalled, rebooted. Tried the various workspaces, with an HD monitor and a 4k/UHD monitor. Using NVIDIA driver 441.87 - which we need for Arnold GPU rendering.

3DBOXX W8920Processor 32.0 GB RAM
Dual Xeon CPU E5-2670 0 @ 2.60GHz, 2601 Mhz, 8 Core(s), 16 Logical Processor(s)
Windows 10 Enterprise - 1809
NVIDIA Dual RTX2080TI 11GB V 441.87
OS: Windows 10
  •  3
  •  2788
BugIray RenderPipeline Extension
Submitted bympowers10000
1
COMMENTS (3)
Feedback Tracker Admin 
Thank you for letting me know, glad the issue has been resolved :)
mpowers10000 
Hi Irving, 
I did a clean install of 441.87. It  fixed the issue.

thank you
Feedback Tracker Admin 
Hi mpowers10000,

Sorry to hear you are having problem with CC3.
I just tested CC 3.21 on RTX2080TI with nVidia driver 441.87, but was unable to reproduce the crash issue. 
However, I have transferred this issue to our technical support team. They will contact you via email within 48 hours and will help you resolve this issue.
You can also check the “Support” section on your account page as per following link.
https://kb.reallusion.com/General/50108/How-to-engage-Support-Team
We apologize for the inconvenience this may caused and look forward to your issue being resolved.

Irving
Reallusion
1