Character Creator 3.21 Pipeline crashes during loading anything

Votes
1

Product:
Character Creator 3

Version:
3.21

Status:
Active

Issue 6632

Character Creator 3.21 Pipeline crashes during loading anything

Hello,

Character Creator 3.21 Pipeline starts normally, but when loading any file, it shows "Loading Stream ...", then "Converting data ...", then while showing "Please Wait ..." it crashes (Application disappears from the screen with no error message).
I tried many of the game ready and studio drivers (Nvidia GTX 1080 Ti) with no effect. I also tried to uninstall CC3, to clean the registration, and to reinstall CC3. Nothing helped.

Intel i7 4000 MHz
Memory 64 GB

OS: Windows 10

Attachment:

2
2017

Pipeline (Export/Import)

Submitted byachimxx 2020/01/26 15:14:00

COMMENTS (2)

rolla_232999 2020/10/06 11:15:53

When the character creator v.3.31 starts, it freezes the image on the default character view. It stay there and doesn't collapse. 
Win 10, Alienware Aurora desktop.

Feedback Tracker Admin 2020/10/06 11:50:40

Hi Rolla,

Do you have Smart Gallery Plugin for CC installed? If so, please uninstall Smart Gallery through Reallusion HUB, and then open Character Creator again.
Please let me know if it works. Thanks!

Irving
Reallusion

Feedback Tracker Admin 2020/01/29 08:48:43

Sorry to hear you are experiencing this issue.
We have helped you submit this issue to our online support system . The support team will contact you via email within 48 hours. You can also check the “Support Ticket” section on your account page as per following link.
https://kb.reallusion.com/General/50108/How-to-engage-Support-Team