Votes
1
Product:
Character Creator 3
Version:
3.21
Status:
Active
Issue 6632
Character Creator 3.21 Pipeline crashes during loading anything
Hello,

Character Creator 3.21 Pipeline starts normally, but when loading any file, it shows "Loading Stream ...", then "Converting data ...", then while showing "Please Wait ..." it crashes (Application disappears from the screen with no error message).
I tried many of the game ready and studio drivers (Nvidia GTX 1080 Ti) with no effect. I also tried to uninstall CC3, to clean the registration, and to reinstall CC3. Nothing helped.

Intel i7 4000 MHz
Memory 64 GB
OS: Windows 10
Attachment:
  •  2
  •  2063
Pipeline (Export/Import)
Submitted byachimxx Jan 26, 2020
1
COMMENTS (2)
rolla_232999 Oct 6, 2020 
When the character creator v.3.31 starts, it freezes the image on the default character view. It stay there and doesn't collapse. 
Win 10, Alienware Aurora desktop.
Feedback Tracker Admin Oct 6, 2020 
Hi Rolla,

Do you have Smart Gallery Plugin for CC installed? If so, please uninstall Smart Gallery through Reallusion HUB, and then open Character Creator again.
Please let me know if it works. Thanks!

Irving
Reallusion
Feedback Tracker Admin Jan 29, 2020 
Sorry to hear you are experiencing this issue.
We have helped you submit this issue to our online support system . The support team will contact you via email within 48 hours. You can also check the “Support Ticket” section on your account page as per following link.
https://kb.reallusion.com/General/50108/How-to-engage-Support-Team
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