Cartoon Animator Frequent Crashes

Votes
1

Product:
Cartoon Animator 5

Version:
5.33

Status:
Assigned

Issue 11919

Cartoon Animator Frequent Crashes

Carton Animator 5 has begun to Crash very often on my Windows 11 HP laptop.
I downloaded the dmp file utility and below is a link to the dump.
Any assistance is greatly appreciated.

Thanks in Advance,
Rodger

https://www.dropbox.com/scl/fi/vbtr9hnby5z72l09r5f6v/CartoonAnimator.exe.25284.dmp?rlkey=fc7j6qdi76b5bk5aw7nqi2k6r&dl=0

OS: Windows 11

General

Submitted byrignacio99 Apr 3, 2025

COMMENTS (2)

cvaderx Apr 11, 2025

I have been having the same issues as well.  I also cannot import any png etc . The software is just stalls after a few moments..All projects have this issue

Feedback Tracker Admin Apr 7, 2025

Thanks for your reply and feedback.

Please provide your ctProject file to help us identify the problem. 

Please describe the issue in a detailed step-by-step operation for us to reproduce. and capture a screen video about this issue, put it on the YouTube, and add the link in your next comment.

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https://www.reallusion.com/FeedBackTracker/Home/HowToGet

You can attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. you can use private comment if you want to keep it private.

Allen
Reallusion