Votes
0
Product:
Cartoon Animator 4
Version:
4.02
Status:
Not Reproducible
Issue 6187
Cartoon Animator Crashes During Workflow
Having an issue with Cartoon Animator 4 Pipeline with Motion plugin installed, crashing midway through a project. It crashes every time, and I've resorted to saving the project after each new keyframe/motion to keep from losing my project in it's entirety. It starts crashing after 1000 frames. I'm attaching a screen shot and dump of the error. (edit: Can't attach a text file of the error so just the screenshot)

Update: I'm not having this issue with projects created in V4.02, but only with v3.3. So i think it is related to characters/projects I created in 3.3 and opened in v4.2. I'm unable to export video, or play back the timeline without it crashing so it looks like it's a just compatibility issue!
OS: Mac OS 10.14
Attachment:
  • capture-20190820-090405.png
  •  5
  •  3130
BugPipeline (PSD, SWF)Motion Live 2D
Submitted bywavewarrior916
1
COMMENTS (5)
Feedback Tracker Admin 
Hi wavewarrior916,

Could you help me to update Cartoon Animator 4 to version 4.5 and try again?
Please provide a crash report if this issue still happens.


Thank you.
Kyle 
Reallusion
fontpack 
I just bought the newest version of Cartoon Animator pipeline edition.

It crashes instantly whenever I do something; very annoying.

Asus zenbook duo  32 gig ram Intel I9 nvidia gtx 2080
Feedback Tracker Admin 
Thank you for your feedback.

Please describe the issue in a detailed step-by-step operation for us to reproduce, and provide the project file to help us identify the problem.

1. Please provide your crash dump file to help us identify the problem.

No error message when app stops working, download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.

https://drive.google.com/open?id=11o87k_mVUITcWeGaifVwRJFcWTO7zj03

2. When the AP crashes, If an error message pops up:

Step1: When the AP crashes, please do not close the crash dialog
Step2: Open the Task Manager
Step3: Click the "Processes" tab
Step4: Right-click on the "Cartoon Animator 4"
Step5: Click the "Create dump file"
Step6: You will get the crash dump, please send it to us.

3. Please provide your system information file to help us identify the problem.

Here is the description about how to get your system information file.

https://www.reallusion.com/FeedBackTracker/Home/HowToGet

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and add the link in your next comment. you can use private comment if you want to keep it private.

Your help is highly appreciated.

Allen
Reallusion
ramuse1970 
Here it is August of 2020 and I am having the same issue with the latest version, using new characters and a new project! The issue must be inherent to the code of the program it's self, and not to any particular project you may be working on! I cannot believe this issue has not been fixed yet! I have lost my work 3 times on this one project so far and it is really starting to make me think I need to go to another software for animation!
Feedback Tracker Admin 
Hi wavewarrior916,

I hope you will be able to provide the information.

Allen
Reallusion
Feedback Tracker Admin 
Thank you for your feedback.

Please provide your ".ctProject" file to help us identify the problem.

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and add the link in your next comment. you can use private comment if you want to keep it private.

Your help is highly appreciated.

Allen
Reallusion
1