Votes
0
Product:
iClone 7
Version:
7.41
Status:
Active
Issue 5798
Cant reopen a saved project
It has happened to me, several times to not he able to reopen a saved project and iclone crashes. And i had to do eveyrhing again :(

This time crashes at 91% when it says loading iray materials. I didnt use iray materials at this project at all.
The only unusual thing i had in the scene was a custom video for the water and a bump video. And i had the blend substance tool used in 2 materials.

I can reopen other projects but not this one :(
OS: Windows 10
  •  7
  •  1771
Bug
Submitted byahingel Mar 1, 2019
1 2
COMMENTS (7)
Feedback Tracker Admin Mar 25, 2019 
Thank you very much for your help.

Molly
Reallusion
ahingel Mar 25, 2019 
I dont have that  anymore
I hope it won't happen again but if it will ill send it you for sure 
Thank you
Feedback Tracker Admin Mar 25, 2019 
Hi ahingel,

Thank you for your response.We still can't reproduce this issue.

Can you provide crash dump file to help us identify the problem.Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. 

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://goo.gl/YgVYhF

Molly 
Reallusion
ahingel Mar 18, 2019 
the second time , every time before  i was saving the project i was deleting the custom water(with video diffuse and video bump).
ahingel Mar 18, 2019 
i deleted it and started over again. if this happens again i will keep the file to send it to you.
but i believe you can recreate this issue. usually has happened to me with large and complex projects.
1 2