Cant reopen a saved project - Feedback Tracker

Votes
0

Product:
iClone 7

Version:
7.41

Status:
Active

Issue 5798

Cant reopen a saved project

It has happened to me, several times to not he able to reopen a saved project and iclone crashes. And i had to do eveyrhing again :(

This time crashes at 91% when it says loading iray materials. I didnt use iray materials at this project at all.
The only unusual thing i had in the scene was a custom video for the water and a bump video. And i had the blend substance tool used in 2 materials.

I can reopen other projects but not this one :(

OS: Windows 10

7
1668

Bug

Submitted byahingel 2019/03/01 10:20:07

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COMMENTS (7)

Feedback Tracker Admin 2019/03/25 01:39:54

Thank you very much for your help.

Molly
Reallusion

ahingel 2019/03/25 01:34:20

I dont have that  anymore
I hope it won't happen again but if it will ill send it you for sure 
Thank you

Feedback Tracker Admin 2019/03/25 01:24:30

Hi ahingel,

Thank you for your response.We still can't reproduce this issue.

Can you provide crash dump file to help us identify the problem.Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. 

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://goo.gl/YgVYhF

Molly 
Reallusion

ahingel 2019/03/18 08:35:39

the second time , every time before  i was saving the project i was deleting the custom water(with video diffuse and video bump).

ahingel 2019/03/18 07:30:33

i deleted it and started over again. if this happens again i will keep the file to send it to you.
but i believe you can recreate this issue. usually has happened to me with large and complex projects.

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