Cant apply Subdivision Bug - Feedback Tracker

Votes
0

Product:
iClone 7

Version:
7.92

Status:
Assigned

Issue 8064

Cant apply Subdivision Bug

When try to apply Subdivision to a non Standard character (all quads) iClone sends this error and crashes

OS: Windows 10

Attachment:

Screenshot 2021-08-13 170600.jpg

5
1342

Bug Pipeline (Export/Import)

Submitted byahingel 2021/08/13 14:07:32

COMMENTS (5)

ahingel 2021/08/16 17:51:07

Did you get the file?
Please if you download it tell me so i delete it from my dropbox

Feedback Tracker Admin 2021/08/17 02:56:55

Hi ahingel,

I have got it.Thank you very much.

Molly
Reallusion

ahingel 2021/08/16 10:29:49

Here it is
https://www.dropbox.com/s/temwj1hacxt662f/iClone.DMP?dl=0

Please tell me if i can change something on the model if its an issue there. If you can see that from the dmp file

Thank you

Feedback Tracker Admin 2021/08/16 09:44:22

Hi ahingel,

Can you provide crash dump file to us?

Once crash, don't close the memory DLG，try to find the dump file under：
Step1: Open the Task Manager
Step2: Click the "Processes" tab
Step3: Right-click on the "iClone 7 AP"
Step4: Click the "Create dump file"

Molly
Reallusion

ahingel 2021/08/16 09:17:55

no sorry, i cant share this character.
but i didnt do something different. even if its all quads or tris still have the same issue.
also not all the mesh parts are joined together if that helps.

Feedback Tracker Admin 2021/08/16 08:35:32

Hi ahingel,

Can you provide your character file to us?

Molly
Reallusion