"Cannot find the program associated with the downloaded file(s). Please install iClone Character Creator first."

Votes
1

Product:
Character Creator 3

Version:
3.2

Status:
Not Reproducible

Issue 6451

"Cannot find the program associated with the downloaded file(s). Please install iClone Character Creator first."

Hi,
I bought some contents (including Headshot).
I installed correctly Headshot.
The problem is that the extra contents (1000 Morphs for Headshot, Cnforming Hair vol. 2, some other dresses...) can't be installed and the hub wrote this message:
"Cannot find the program associated with the downloaded file(s). Please install iClone Character Creator first."
All the softwares are upgaded and originals.

I don't know how to do.

OS: Windows 10

Attachment:

xxx.JPG

8
10450

Bug Headshot Pipeline (Export/Import)

Submitted byblenderhighschool 2019/11/22 09:34:32

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COMMENTS (8)

Feedback Tracker Admin 2019/11/25 11:04:45

Hi blenderhighschool,

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet
Please follow the step and attach the file to us.
Thanks for your help!

Calvin
Reallusion.

blenderhighschool 2019/11/25 10:50:22

I have the last updated version.

Feedback Tracker Admin 2019/11/25 09:19:56

Hi blenderhighschool,

Thanks for your feedback!
This message normally pop up when user's CC/IC didn't match the required version.
Please make sure CC is match to CC v3.2, also you can click the string "I would like to install to a specified version", to see which version that Downloader got.
Your help is highly appreciated!

Calvin
Reallusion.

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