Can't change from video render to image sequence render without rebooting

Votes
0

Product:
iClone 7

Version:
7.5

Status:
Closed

Issue 6293

Can't change from video render to image sequence render without rebooting

Example 1: I render a PNG sequence, all goes fine and the result is perfect. Then later if I try to render an MP4 video (even from another iClone file, even after closing/relaunching iClone) the video is not created, not even the temporary file for it. The render seems to proceed correctly, but there is no result file.

Example 2: I render a MP4 video. Then if I try to render a PNG sequence iClone crashes.

In both cases rebooting the system allows you to correctly render (until you switch again from video to imgsequence and viceversa)

OS: Windows 10

Bug

Submitted byMatt GH 2019/09/29 14:04:38

COMMENTS (5)

Matt GH 2019/10/23 16:54:27

I don't know how/why, but I'm unable to replicate the issue. It looks all fixed now, but I didn't touch anything. :P

Feedback Tracker Admin 2019/10/23 04:35:41

Hi Matt GH,

Can you provide your crash dump file to us？

Molly
Reallusion

Feedback Tracker Admin 2019/10/16 06:18:52

Hi Matt GH,

Please download the zip file with the link below, inside the zip you can find the description about how to generate the startup log and crash dump.
https://goo.gl/YgVYhF

Molly
Reallusion

Matt GH 2019/10/13 11:55:22

The crash dump generator you linked is for CTA4, not IC7.

Feedback Tracker Admin 2019/10/08 09:26:07

Thank you for your feedback.

Please provide your crash dump file to help us identify the problem.

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://drive.google.com/open?id=11o87k_mVUITcWeGaifVwRJFcWTO7zj03 

Molly
Reallusion