Votes
0
Product:
iClone 7
Version:
7.5
Status:
Closed
Issue 6293
Can't change from video render to image sequence render without rebooting
Example 1: I render a PNG sequence, all goes fine and the result is perfect. Then later if I try to render an MP4 video (even from another iClone file, even after closing/relaunching iClone) the video is not created, not even the temporary file for it. The render seems to proceed correctly, but there is no result file.

Example 2: I render a MP4 video. Then if I try to render a PNG sequence iClone crashes.

In both cases rebooting the system allows you to correctly render (until you switch again from video to imgsequence and viceversa)
OS: Windows 10
  •  5
  •  987
Bug
Submitted byMatt GH Sep 29, 2019
1
COMMENTS (5)
Matt GH Oct 23, 2019 
I don't know how/why, but I'm unable to replicate the issue. It looks all fixed now, but I didn't touch anything. :P
Feedback Tracker Admin Oct 23, 2019 
Hi Matt GH,

Can you provide your crash dump file to us？

Molly
Reallusion
Feedback Tracker Admin Oct 16, 2019 
Hi Matt GH,

Please download the zip file with the link below, inside the zip you can find the description about how to generate the startup log and crash dump.
https://goo.gl/YgVYhF

Molly
Reallusion
Matt GH Oct 13, 2019 
The crash dump generator you linked is for CTA4, not IC7.
Feedback Tracker Admin Oct 8, 2019 
Thank you for your feedback.

Please provide your crash dump file to help us identify the problem.

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://drive.google.com/open?id=11o87k_mVUITcWeGaifVwRJFcWTO7zj03 

Molly
Reallusion
1