CTA4 Crashes Using Live Face /Motion Live 2D

Votes
0

Product:
Cartoon Animator 4

Version:
4.51

Status:
Closed

Issue 8271

CTA4 Crashes Using Live Face /Motion Live 2D

Hi ,I can load up my character ,custom or Reallusions ,I next open Live Face 2D ,click the iPhone gear icon and I'm able to connect the actor on screen ,I can preview everything fine but every time I hit record ,it says "press space bar key to record "when I do CTA4 crashes and closes everytime.

Thanks Tim

OS: Windows 10

7
1013

General Motion Live 2D

Submitted bybrothertcoleman 2021/12/15 10:25:29

1 2

COMMENTS (7)

brothertcoleman 2021/12/20 02:11:06

Would uninstalling and installing CTA work?

Feedback Tracker Admin 2021/12/20 01:02:43

Hi brothertcoleman,

Thanks for your patience and reply.

I have transferred this issue to our support team. The support will contact you via email and will help you resolve this issue.
Hope this can be sorted out soon.

Allen
Reallusion

brothertcoleman 2021/12/17 14:08:31

Private Comment

Feedback Tracker Admin 2021/12/17 01:24:41

Hi brothertcoleman,

We apologize for the inconvenience and hope it can be sorted out shortly.

We need more information in order to help you.

1. Please close the Record Audio on the Motion LIVE panel and try again.

2. Please use the Face3D profile and perform the same operation as the LIVE Face profile.

3. Please provide your system information file to help us identify the problem.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Allen
Reallusion

Attachment:

Face3D.png
Record Audio.png

brothertcoleman 2021/12/16 08:50:46

Private Comment

1 2