CTA 3.1 installer creates resource folders directly at the root of C

Votes
0

Product:
CrazyTalk Animator 3

Version:
3.1

Status:
Closed

Issue 2215

CTA 3.1 installer creates resource folders directly at the root of C

I had a paid version of CTA 3 Pipeline and I downloaded the 3.1 patch and installed it. It seems that the installation was without errors being that no errors were displayed and the installation concluded with a message saying that the 3.1 patch has been installed.

I noticed that the installation process places a large amount of resource folders directly at the root of C. These types of files are generally (by other similar applications) never placed in individual folders directly at the root of the C-drive.

See attached screen shot showing the created resource folders.

OS: Windows 7

Attachment:

CTA 3.1 patch creates folders at root of C.png

2
2250

General

Submitted by1 Million Monkeys + Keyboard 2017/04/24 04:09:02

COMMENTS (2)

Feedback Tracker Admin 2017/05/02 06:59:07

Registries possibly messed up by other software, reinstall resolved the problem.

Reallusion

Feedback Tracker Admin 2017/04/24 08:32:27

Thank you for your feedback.

You have reported 3 issues, 2213, 2214, 2215, regarding the problem about CTA 3.1 patch. Please let us know what is the update path from 3.0 to 3.1? For instance, 3.0 -> 3.01 -> 3.02 -> 3.03 -> 3.1, or 3.0 -> 3.1, or what is the path?

Does CTA3 works normally before you update to 3.1?

Please also provide your system information file to help us identify the problem.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

You can use cloud services such as Dropbox or OneDrive to make the file available to us and email the link to feedbacktrackeradmin@reallusion.com.

Your help is highly appreciated.

Reallusion