CTA 3.1 closes automatically few seconds after launch with error message "This serial number is invalid. Please contact Reallusion."

Votes
0

Product:
CrazyTalk Animator 3

Version:
3.1

Status:
Closed

Issue 2213

CTA 3.1 closes automatically few seconds after launch with error message "This serial number is invalid. Please contact Reallusion."

I had a paid version of CTA 3 Pipeline and I downloaded the 3.1 patch and installed it. It seems that the installation was without errors being that no errors were displayed and the installation concluded with a message saying that the 3.1 patch has been installed.

However now when I start CTA, the application closes after a few seconds with the message "This serial number is invalid. Please contact Reallusion. CrazyTalk Animator 3 will now close."

Screen shot of the error message is attached.

I have also launched the application under a local admin account and the behavior is the same.

OS: Windows 7

Attachment:

CTA 3.1 patch serial number error.png

2
6021

General

Submitted by1 Million Monkeys + Keyboard 2017/04/24 03:51:13

COMMENTS (2)

Feedback Tracker Admin 2017/05/02 07:00:57

Registries possibly messed up by other software, reinstall resolved the problem.

Reallusion

Feedback Tracker Admin 2017/04/24 08:35:26

Please see the reply in issue 2215.

Reallusion