Votes
0
Product:
Character Creator 3
Version:
3.4
Status:
Closed
Issue 7785
CC3 Freezes on open
I've never been able to use this software since purchasing it, but haven't had time to submit a ticket until now. In previous versions, the program would crash to desktop within a few minutes of working on a new project, but since updating to 3.4 the program simply freezes when it opens. I can't click anything, and the process reports that it's not responding. In Task manager and the resource monitor there is no activity change on the process at all, either.

I've tried running as admin, restarting, and reinstalling.

For what I paid for this software, being completely useless is unacceptable. I've not been able to make a single character yet.
OS: Windows 10
  •  1
  •  1431
Bug
Submitted bydavidlhilliard Apr 5, 2021
1
COMMENTS (1)
Feedback Tracker Admin Apr 6, 2021 
Hi davidlhilliard,

Sorry to hear you are having problem CC3 freezing. I have helped you submit this issue to our online support system. The Support Team will contact you via email and assist you to resolve it. Hope this problem can be resolved as soon as possible.


Sincerely,
Soya
Reallusion
1