Votes
0
Product:
Character Creator 3
Version:
3.44
Status:
Closed
Issue 8211
CC 3.44 crash
While using CC to create a character, the program suddenly crashes and this message appears:

"The instruction at 0x00007FF6BAA92551 uses the memory address 0xFFFFFFFFFFFF. The state of the memory cannot be read.

Click OK to end the program."

What I use:
CC 3.44
SkinGen
Hair and Beard builder
Iray plugin

Hardware
CPU Amd Ryzen 5 3900x
Ram 32 Gb
GTX 1070 Ti 8gb
2TB SSD

P.S.1 : this happens regularly.
P.S. 2: I am French speaking and translate via DeepL.

thanks for your feedback
OS: Windows 10
  •  8
  •  1690
Bug
Submitted byalysiabright Nov 6, 2021
1 2
COMMENTS (8)
alysiabright Nov 17, 2021 
Hi,
There was a small update from the Reallusion hub, since then I haven't had any CC3 crashes (good news). If it happens again, I will send the dump file here.

Best regards
Aly
solarmanJc Nov 15, 2021 
I am unable to use Character Creator V 3.44

HELP !!! 

Thank you
Attachment:
  • CC 3 error.PNG
Feedback Tracker Admin Nov 15, 2021 
Hi alysiabright,

When CC crashed, please go to Task Manager, then right click on CC3, select create dump file.
Then, please send that dump file to us, you can upload to cloud service such as Google Drive, and attach the download link in your next comment.
Thanks for your help!


Calvin
Reallusion.
Attachment:
  • create_dump.png
alysiabright Nov 13, 2021 
Quote : Very sorry for the inconvenience, and thank you very much for helping the test to clarify the problem.

No worries even if it is a bit frustrating.
alysiabright Nov 13, 2021 
Hi,


1. opened CC3 via the Reallusion Hub
2. I closed the Smart Gallery tab and redid the same steps as before
3. modified the body of the CC3+ base model (see screenshot)
4. the crash message

See the screenshot

Best regards,
Aly
Attachment:
  • CC_crash message.jpg
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