CA4 Crashes when editing an accessory in Photoshop

Votes
0

Product:
Cartoon Animator 4

Version:
4.51

Status:
Not Reproducible

Issue 8514

CA4 Crashes when editing an accessory in Photoshop

To replicate the bug:

Step 1: In the backstage for any character, Add any accessory. (eg a flower onto fronthair, not head).
Step 2: Exit back to Stage Mode.
Step 3: Click on the accessory to choose it, then take JUST the accessory into backstage for editing
Step 4: Export the accessory image to PSD for photoshop.
Step 3: Edit the image in any way.
Step 4: Save the edited image & return to CA4 to see the auto-updated accessory.
... And this is when CA4 crashes, leaving photoshop still open.

See crash message which appears in a pop-up window.

Note: This crash occurs in Both my Windows 10 Laptop, and my big Win 8.1 Tower PC.

OS: Windows 10

Attachment:

CA4 Error Message.jpg

Bug Pipeline (PSD, SWF)

Submitted byTarampa Studios 2022/05/21 11:57:59

COMMENTS (1)

Feedback Tracker Admin 2022/06/14 05:15:40

Thank you for your feedback.

We apologize for the inconvenience and hope it can be sorted out shortly.

Please provide your ".ctProject" file to help us identify the problem.

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Your help is highly appreciated.

Allen
Reallusion