Votes
0
Product:
iClone 6
Version:
6.53
Status:
Released in 6.54
Issue 2325
Bug with trees : after an update ?
Hello
I have scenes using several trees which worked correctly the last week.
When I reopen my scene several trees create a bug (see jpeg file).
Did you do an update on my computer ?
I reinstalled Iclone to be sure but the problem with the trees persists.
Thank you for your comments
Patrice MANGEARD

List of the trees with problem :
AmericanElm A
AmericanElm B
B_0047 Banyan Tree B
BanyanTree Vines A
BanyanTree Vines B
C219B_Azalea_Pink
CrabApple Flowers A
CrabApple Flowers B
DouglasFir Full A
DouglasFir Full B
RedMaple A
RedMaple B
S_0056 Bamboo_Cluster A
OS: Windows 10
Attachment:
  • Bug_Tree.jpg
  •  2
  •  2174
Bug
Submitted bypatrice.mangeard Jun 2, 2017
1
COMMENTS (2)
Feedback Tracker Admin Jul 6, 2017 
Hi, Patrice,

We have fixed this issue, it was related with some versions of the display driver, the latest driver will cause the leaves to disappear, maybe that's why the trees was good, and a week later, the display driver updated, the leaves disappeared.

We will release a patch for iClone 6 soon, it will fix this issue.

Thank you for your patience.

Reallusion
Feedback Tracker Admin Jun 3, 2017 
Thank you for your feedback.

We did not do any update to your computer, and the iClone v6.53 is the latest version of iClone 6.

Could you save a project and send it to us to help us identify the problem?

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the file available to us and email the link with "FT2325" in the email title to feedbacktrackeradmin@reallusion.com.

Your help is highly appreciated.

Reallusion
1