Audio can't be imported into iClone

Votes
0

Product:
iClone 7

Version:
7.93

Status:
Assigned

Issue 8403

Audio can't be imported into iClone

Any attempt at audio importing fails (through trying to create acculip, audio etc), and as well can't import to the timeline either (in the project track dropdown).
This is actually my 2nd PC I'm trying it on. The first had other issues that were remedied by switching to the 2nd PC, but the audio problem persists (not being able to import).
I'm not sure what to attach file wise, other than some of the tester audio tracks I was using but I can't upload them here.

The PC I'm working on is an Omen30l
i9 10850
3080
64 gb Ram

OS: Windows 10

5
1523

Bug

Submitted bybloodofnp 2022/04/10 19:32:42

COMMENTS (5)

bloodofnp 2022/04/30 03:46:57

https://www.dropbox.com/s/0jj3vrozk7qxld0/AstraWorld%20Tester.wav?dl=0
This should be the one bounced with 32 Bit (Float). I have a 2nd bounce that works (16 Bit) but I fig you guys already know about what does work. Cheers

Feedback Tracker Admin 2022/05/03 01:13:19

Hi bloodofnp,

I have got it.Thanks.

Molly
Reallusion

Feedback Tracker Admin 2022/04/26 01:24:45

Hi bloodofnp,

Can you provide yor adio file which can't be imported into iClone to us?

Molly
Reallusion

Feedback Tracker Admin 2022/04/19 01:33:06

Hi bloodofnp,

Thank you for your feedback.Please provide your audio file to help us identify the problem.If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.Your help is highly appreciated.

Molly
Reallusion

bloodofnp 2022/04/12 01:40:36

Official Diagnoses (by me)- The bit depth can only be so high. I was bouncing waves with 32 bit float (these files won't work in iClone, even at 44K). Exporting wavs at 16 bit works in iClone 7.93 Hope this saves some other sad sap some time and stress in the future.

bloodofnp 2022/04/11 02:41:46

OK after experimenting I've had success with a different track. The main difference is sample rates 44K VS 48K (their bit rate too). 44K worked so far (it is a mono track I believe so hopefully I haven't jumped the gun).